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Osra+
Revolutionize Field Service with AR & AI Support
Osra+ is the embodiment of a leading-edge field service solution.
Osra+ is a leading-edge field service solution. Its augmented reality (AR) glasses connect technicians with remote experts and AI-assisted resources to solve complex problems hands-free. Faster issue resolution, improving first-time fix rates, and access experts and resources from the jobsite.
Vision and control, perfected.
Why Field Service Teams Choose Osra+
Osra+ offers transformative tech solutions for field-based employees, improving service work on complex assignments.
Instant Information
Technicians can access AI, AR, and remote-expert resources instantly.
Comprehensive Documentation
Take photos or videos and annotate images or documents from the worksite.
Error Reduction
Direct access to the right resources results in higher work quality.
Operational Efficiency
Improve decision-making, time-to-repair, and first-time fix rates.
SLA Compliance
Ensure all safety and compliance regulations are achieved.
Enterprise Integrations
Integrate with ERP and CRM systems including SAP, Oracle, Salesforce, and Microsoft Dynamics, as well as ticketing and inventory systems.
Improved User Experience
Intuitive technology reduces training time and stress, improving employee satisfaction.
Workforce Productivity
Optimize employee and asset utilization.
Lower Operating Costs
Reduce unnecessary site visits, streamline workflows, and improve operational performance.
Service That Inspires Confidence
Every successful service call strengthens customer relationships through fast resolutions, exceptional quality, and a service experience customers remember.
Osra+ Core Features
- Osra+ Assist provides field technicians with hands-free access to AI tools, work information, and remote expert support through AR glasses.
- Osra+ Expert connects remote experts with on-site technicians through live video for real-time guidance and troubleshooting.
- Osra+ Admin centralizes data on technicians, experts, customers, resources, and field operations.
Together, the modules connect field teams, experts, supervisors, and AI resources in one integrated ecosystem.
A Proven Solution
TillerStack’s Osra+ has been recognized for its future-ready innovation:
Top 40 in the Smart Building / Smart Construction Innovation World Cup®.
Research participant in the German government’s “Handwerksgeselle 4.0” initiative
to apply next-generation solutions to industries, including field service.
Frequently Asked Questions
- What is Osra+?
- Osra+ is a solution for complex field service operations that combines augmented reality, artificial intelligence, and remote expert support to resolve issues faster.
- How does Osra+ work?
- Technicians use AR smart glasses with voice control to access information, AI-powered assistance, and remote experts. Experts can support field work in real time.
- What if there’s no Wi-Fi connection on a job site?
- Osra+ keeps working without Wi-Fi. If connectivity drops or is intermittent, the app buffers your data locally and automatically syncs it once the connection resumes, so work continues uninterrupted on remote jobsites.
- How is AI integrated into Osra+?
- Osra+ integrates AI in three ways: a speech-to-text assistant helps technicians and experts search manufacturer and customer databases; AI auto-completes the documentation needed to close service requests; and a camera-based QR code scanner instantly pulls maintenance and repair resources for scanned machines, parts, or manuals.
- What is augmented reality?
- Augmented reality (AR) is technology that overlays computer-generated digital information onto the real world, viewed through devices like data glasses, tablets, and smartphones. In field service, AR lets technicians see expert guidance and diagrams layered over the equipment in front of them.
- What kinds of things can Osra+ do with augmented reality?
- With Osra+’s augmented reality, experts can draw or annotate directly on a technician’s live video feed and overlay diagrams, forms, repair videos, and other digital information onto their view—guiding complex repairs without traveling to the site.
- Which devices and platforms does Osra+ work on?
- Osra+ runs on native iOS and Android mobile devices for field technicians and a browser-based interface for managers, administrators, and remote experts. It syncs in real time across all devices, so everyone works from the same up-to-date information.
- What’s the difference between Osra+ and TSentra?
- Osra+ and TSentra are complementary TillerStack tools. Osra+ is the on-site field workflow solution—AR glasses that connect technicians to off-site experts plus AI-powered search for solving complex issues. TSentra is the dispatch and scheduling software that manages all other aspects of field service operations.