We enable companies transforming their business through digitizing and mobilising processes.
TillerStack's field service scheduling software brings you all the features that will significantly benefit and impact your business by helping you manage and supervise your high-performing technical field workers. The field management software consists of two components: Dispatch for the scheduling and control of field staff and their orders and Mobile App to support field technicians in order processing on site.
Suppose the field service technician gets stuck with his task in remote maintenance. In that case, he can start the On Site Remote Assist at the push of a button and is provided with a connection to the expert in the back-end service with live video transmission via his data glasses. The back-end service expert has the same field of view on his screen as the technician through his data glasses. One advantage for the technician is that while using the On Site Remote Assist, he can communicate and receive information via the smart glasses for remote assistance while still having both hands free to work.
Tillerstack's On Site Remote Assist reduces downtime and travel costs. Furthermore, it enables real-time hands-on training and knowledge retention in your organization.
In the field of maintenance and servicing, the use of industrial drones dramatically simplifies the necessary inspections. As an effective add-on to the field service management, it makes inspection and documentation tasks possible even at short notice and without risk. When integrated into the field service management system, the videos, photographs, or measured values recorded by the drone can be linked directly to the order or machine data, evaluated, and stored in a cloud based service management software. However, ZenaDrone can also be used for many other areas, such as agriculture or critical infrastructure monitoring.
With the ZenaDrone, you can enjoy the following benefits:
"TillerStack field service management software significantly contributes to our goal of achieving 'Customer Focus.' With TillerStack, we consistently and quickly address situations with less time needed for repair, thus, producing many satisfied, repeat, and loyal customers." - Dieter Vorbeck, Head of Network Operations
“The solution fully contributes to our strategic objective of ‘Customer Focus’, as one of our major goals is the reduction of the time to repair which is a huge driver for satisfied customers”
We are an agile team of experts driven by the same passion, innovative solutions for our customers in the field of Technical Service. Our consultants, developers, and technicians work solution- and goal-oriented in mixed teams for our customers and markets. The exchange and cooperation with our international colleagues and the group-wide network opens new opportunities for future-proof solutions.
We enable companies to transform their businesses through digitizing and mobilizing processes in complex and high end Field Service Management and remote management solution. We offer agile and smart solutions that manage your operations holistically according to your company goals.
Research and development commitments from us provide innovative additions that perfectly prepare you for the future.
Our long-standing and trusting customer relationship and more than 25 years of experience are the basis for your success.
TillerStack recognizes the importance of efficient resource management and resource planning. We specialize in technical field service and technical customer service. Thus we don't do just any sort of field service planning. A dispatcher may give orders to specific technicians using the TillerStack software, which comes with a unique interface that includes a dashboard, graphical planning table, and integrated map.
The dispatcher is in charge of operational planning, which involves staffing, labor management, and task order administration. TillerStack provides creative and flexible field service management solutions and monitoring capabilities to constantly meet customer SLAs, improve work efficiency, reduce operational costs, and maintain satisfied and happy clients.
TillerStack's web-based services software provides you with effective field management solutions to help simplify your operations and boost your customers' loyalty and satisfaction. We consistently strive to surpass your expectations in helping you meet your service-level agreements (SLAs) with your clients. You can also access our cloud-based program from any of your mobile devices or office workstations for added convenience.
You can empower your field service personnel while lowering operating expenses and inefficiencies across your departments with an excellent field services scheduling system. It also updates you with machine malfunctions that need fixing, new installations, and your field equipment and machinery maintenance. TillerStack’s top-notch management system enables you to handle high-volume work orders and complicated service requests quickly. TillerStack provides you with practical, efficient, and well-regulated management solutions and services.