The challenges technical service providers will face, are becoming increasingly complex in the future. Shortages of skilled workers, technical innovations from manufacturers, ever shorter response times, and customer demand for individual, prompt installation and repair appointments are forcing companies to increase digitization and suitable, cross-platform, as well as integrative applications.
The Field Service Management ystem fromTillerStack is the link in the after-sales processes, it integrates into corporate landscapes and strengthens the competitive advantage of the service provider through configurability. Regardless of whether it is the company's own technician and craftsman or that of a service partner, the Field service Management Software from TillerStack always selects the right one, for the optimal appointment on site. Our app for on-site work supports the technician and craftsman with all the information and applications he needs for the job. Should he need further assistance, he can launch On-Site Remote Assist from TillerStack, which establishes a connection to the required expert in the back office. The expert is then connected live and can provide support by means of speech and by feeding AR information to the technician's data glasses. In this way, activities can also be carried out by a semi-skilled worker using expert control in a quality-compliant manner, especially if the skilled craftsman is not available. For special requirements, for example in the maintenance and repair of wind turbines or the technical service in difficult, unclear outdoor operations, Enterprise Drones offer the optimal complement. They monitor the terrain and can be precisely navigated for inspection from the air, directly to the location where the technician and craftsman cannot reach or can only reach at risk.
The “Internet of Things”, autonomous driving, and complex information and communication chains require fail-safe and highly available infrastructures and services from the cable and telecommunications industry. Failure and reduced performance have an immediate impact on private and business life.
The TillerStack portfolio digitizes and optimizes processes of cable and telecommunications providers. Commissioning, fault clearance as well as maintenance and servicing of components across all network levels and company applications can be controlled and monitored time-critically via Field Service Management from TillerStack. The mobile applications support and assist the company's own technicians or those of service partners. The data and information required at the point of work (POW) are made available. The service technician can situationally activate On-Site Remote Assist and call in an expert. Innovative and intelligent agents as well as integration of AR/VR data glasses make the service technician fit for the future and support compliance and documentation of quality standards. Enterprise Drone also opens up previously untapped potential, for example in the monitoring of cable and telecommunications infrastructures.
The transport and logistics industry depends on a functioning infrastructure. It is the basis of corporate success, the fulfillment of customer requirements and customer satisfaction.
The TillerStack portfolio digitalizes and optimizes the processes in the maintenance and repair of the infrastructure used. They ensure preventive and time-critical reactive deployments of service technicians, bring the right employee (skill management), on the shortest possible way (route optimization) to the site (point of work). The Field Service Management mobile applications support and assist the technician, provide the necessary data and information, and ensure compliance and documentation of quality standards. The technician can situationally activate On-Site Remote Assist and call in an expert. Innovative and intelligent agents as well as the integration of AR/VR data glasses make technical service fit for the future. Enterprise Drone also opens up previously untapped potential, for example in the monitoring of rail and track systems.