TSentra Privacy Policy

Tsentra ("Tsentra," "we," "our," or "us") respects the privacy of users, customers, technicians, and other individuals whose information may be processed through the service. This Privacy Policy explains how information may be collected, used, disclosed, retained, and safeguarded when Tsentra is used through its software, websites, mobile applications, APIs, AI-enabled tools, and related services.

Organizations that use Tsentra to manage their workforce, customers, work orders, assets, and field operations may have additional privacy obligations. In those circumstances, the organization generally determines why and how personal information is processed, and Tsentra may process that information on the organization's behalf.

Account and Profile Information. Tsentra may collect information such as a user's name, email address, organization, username, authentication information, account role, permissions, language preference, and other account settings.

Customer, Work-Order, and Service Information. Tsentra may process customer contact information, service addresses, work orders, schedules, job notes, equipment or asset information, service history, contracts, parts, attachments, and other information entered or generated through field-service workflows.

Technician and Workforce Information. Depending on configuration, Tsentra may process technician assignments, availability, duty status, schedules, certifications, job status, timesheet information, performance information, fleet assignments, and related operational records.

Location and Fleet Information. Where enabled, Tsentra may process GPS location, technician position, routes, travel information, job-site location, geofence events, vehicle location, mileage, fuel information, and related fleet data to support dispatching, navigation, job coordination, and fleet management.

Photos, Signatures, and Attachments. The service may allow users to capture or upload service photographs, documents, forms, customer signatures, job evidence, and other attachments. These materials may contain personal information depending on what users submit.

Technical and Usage Information. Tsentra may automatically collect information such as IP address, browser type, device type, operating system, application version, access dates and times, session information, usage activity, diagnostic information, and error logs.

AI-Related Information. When AI-enabled functionality is used, Tsentra may process relevant work-order history, equipment information, service records, operational metrics, manuals, technician availability, photos, voice input, and other customer-provided information needed to provide the selected feature.

Cookies and Similar Technologies. Tsentra may use session, authentication, security, preference, analytics, and similar technologies. Where required by law, non-essential tracking technologies will be subject to consent or opt-out controls.

Tsentra may use information to operate and maintain the service; create and manage accounts; authenticate users; schedule and dispatch work; display work-order status and technician location where enabled; manage customer, asset, fleet, inventory, and service records; process photos and signatures; provide reporting and analytics; provide AI-enabled functionality; support integrations; send operational notifications; provide customer support; improve functionality and performance; troubleshoot technical issues; maintain security; detect unauthorized or fraudulent activity; and comply with legal or contractual obligations.

Organizations using Tsentra generally determine the information they enter into the platform, the employees or technicians they manage, the customers they serve, and the purposes for which operational data is processed. Subject to applicable agreements and law, customers retain their rights in the information they submit to or collect through Tsentra.

Customers are responsible for providing any notices, establishing appropriate legal bases, and obtaining any consents required for information they choose to collect or monitor, including workforce location information, photographs, signatures, and customer data.

Where the General Data Protection Regulation (GDPR) applies, Tsentra processes personal information only where an appropriate legal basis exists. Depending on the circumstances, this may include performance of a contract, compliance with a legal obligation, legitimate interests that are not overridden by individual rights, or consent where consent is required.

Customers acting as data controllers are responsible for determining their own lawful basis for processing personal information through Tsentra.

Tsentra does not sell personal information simply for monetary consideration.

Information may be disclosed to authorized users within a customer's organization; vendors and service providers that support hosting, security, communications, mapping, analytics, payment processing, AI functionality, or other service functions; third-party services selected by the customer; professional advisers where appropriate; government authorities or other parties when disclosure is required by law or necessary to protect legal rights; or a successor organization in connection with a merger, acquisition, financing, reorganization, or sale of assets.

Service providers are expected to handle information in accordance with applicable contractual and legal requirements.

Tsentra uses reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse. Measures may include encrypted communications, encryption of stored information, secure authentication, password hashing, role-based access controls, mobile biometric authentication, access restrictions, security monitoring, and secure infrastructure.

No electronic transmission or storage system can be guaranteed to be completely secure. Users and organizations are also responsible for maintaining the confidentiality of their credentials, configuring permissions appropriately, and promptly reporting suspected unauthorized access.

Information is retained for as long as reasonably necessary to provide Tsentra, fulfill contractual obligations, maintain legitimate business records, resolve disputes, enforce agreements, maintain security, and satisfy applicable legal requirements. Retention periods may vary according to the type of information, customer configuration, contractual requirements, and applicable law.

Where supported and legally permitted, customers may request deletion of account or service data. Certain information may remain in backups or records for a limited period where retention is necessary for security, legal, or operational purposes.

Depending on where an individual resides and the laws that apply, privacy rights may include requesting access to personal information, correction of inaccurate information, deletion, restriction of certain processing, objection to certain processing, portability of information, withdrawal of consent where processing is based on consent, or objection to direct marketing.

For individuals in the European Economic Area, rights may also include the right to lodge a complaint with a competent data protection authority and, where applicable, rights relating to certain automated decisions.

Requests concerning information controlled by an employer or another Tsentra customer should generally be directed first to that organization. Requests concerning Tsentra account information or Tsentra's own processing may be submitted through the official Tsentra website or the support channel made available within the service.

Certain Tsentra features rely on location information to support live maps, dispatching, navigation, route coordination, geofence-based status information, and fleet management. Organizations enabling these features are responsible for ensuring that workforce location monitoring is conducted in accordance with applicable privacy, employment, and labor requirements.

Where supported, users may control certain location permissions through their device settings. Disabling location access may affect the availability or accuracy of some Tsentra features.

Tsentra may use artificial intelligence or machine-learning systems to provide features such as predictive maintenance, smart dispatching, demand forecasting, anomaly detection, job summarization, knowledge assistance, voice-based workflow actions, and service-photo analysis. These systems may generate recommendations, predictions, classifications, summaries, or suggested actions using information provided by or generated for the customer.

AI-enabled outputs are intended to assist users with operational decisions. Where applicable law restricts decisions based solely on automated processing that produce legal or similarly significant effects, Tsentra and its customers should provide appropriate human review and other protections required by law.

Tsentra is designed to support customers operating in Germany and the European Union and may offer an EU data-residency option. Tsentra and its service providers may process or store information in countries other than the country in which a user or customer is located. Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

Depending on the deployment and applicable agreement, enterprise customers may also have access to self-hosting or other deployment options.

Tsentra is a business field-service platform and is not directed toward children. Tsentra does not knowingly collect personal information directly from children through consumer-facing services. Organizations using Tsentra are responsible for ensuring that any information relating to minors is processed in accordance with applicable law.

Tsentra may integrate with third-party services such as CRM, ERP, accounting, payment, communications, mapping, calendar, identity, productivity, and other customer-selected systems. Third parties may process information under their own terms and privacy policies. Tsentra is not responsible for the independent privacy practices of third-party services.

We may update this Privacy Policy periodically to reflect changes to Tsentra, our information practices, or applicable requirements. The effective date at the beginning of this policy will identify the current version. Where appropriate or legally required, notice of material changes may be provided through Tsentra or other reasonable means.

If you have questions, concerns, or requests regarding this Privacy Policy or Tsentra's privacy practices, please use the official contact or support channel available on the Tsentra website or within the Tsentra service.

If you use Tsentra through your employer or another organization, you may also contact your organization's Tsentra administrator or account representative, particularly for requests relating to information controlled by that organization.